This page tells you the terms and conditions on which we supply any of the products listed on our website Happyhedgehogfoods.co.uk to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
At checkout, please click on the check box marked “I accept the Happy hedgehog’s “Terms and conditions” Please understand that if you refuse to accept these terms and conditions, you will not be able to order any products from our site.
INFORMATION ABOUT US
Happy Hedgehog Foods customer service address & despatch centre is Unit 30, The Bridgeway Centre, Wrexham Industrial estate, Wrexham, LL13 9QS
HOW THE ORDER IS FORMED
After placing an order, you will receive an e-mail from us confirming that your order is being processed. We will charge your credit or debit card at the time of checkout.
All orders are subject to acceptance by us by sending you an e-mail confirming dispatch (the Dispatch Confirmation), at which stage the order is formed. If we cannot fulfil your order for any reason, we will let you know as soon as possible and provide a full refund.
CONSUMER RIGHTS
If you are contracting as a consumer, you may cancel a contract at any time within 7 calendar days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy
To cancel you must inform us in writing or by sending an email to [email protected]. You must return the Product(s) to us as soon as possible at the Customer Service Address above in an unused, undamaged condition. You are responsible for paying the cost of returning the Product(s).
Except where a Product is defective, you may not cancel a contract for the supply of any of the following:
You have changed your mind
You have opened a product(s) & dislike them
Bought as a gift for someone else & they don’t want
OUR REFUNDS POLICY
When you return a Product to us:
Because you have cancelled the contract between us within the 7-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 7 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, YOU will be responsible for the cost of returning the item to us;
If the Product is defective, we will examine the returned Product and replace it or provide a refund. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
When breakages occur during delivery, we require photographic evidence from you to demonstrate that the product is indeed broken. If we are satisfied that the product has been broken, and that the damage has been caused in transit, we will refund the price of the product in full.
We will usually refund any money to the card used to pay for your purchase.
WAIVER
If we fail to insist upon strict performance of any of your obligations under this agreement, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.
SEVERABILITY
If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
ENTIRE AGREEMENT
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We may revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation.
LAW AND JURISDICTION
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
PRIVACY POLICY
You can access our home page and browse our site without disclosing personal information. However, by submitting Personal Data to us you accept that we may process your Personal Data in accordance with Happy Hedgehogs Foods Privacy Policy.
YOUR DATA
We may collect the following types of data from you:
Name
Address
Email address
Telephone Number
YOUR ORDER HISTORY
Your payment details are not stored by us and are submitted directly to our third-party payment providers via a 128-bit encrypted connection.
You agree to provide Personal Data which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to mislead or deceive.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to collect information about how our customers use this site. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
Third party vendors, including Google, show adverts for British Corner Shop on the internet. These vendors may use cookies to serve ads based on a user’s prior visits to Happy Hedgehog. Users can opt out of Google’s use of cookies by visiting the Google advertising opt-out page.
Our details
Our details are:
Happy Hedgehog Foods, unit 30 the bridgeway centre, Wrexham Industrial estate, Wrexham, North wales, ll13 9QS
Email: [email protected]
OUR USE OF YOUR DATA
Happy hedgehog foods are committed to integrity and professionalism in all areas of its services and therefore we take our obligations under the Data Protection Act 1998 (the “Act”) very seriously. We will use reasonable endeavours to protect your privacy and ensure that Personal Data (as defined in the Act) is used only for the purposes below.
In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets, that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy.
We undertake not to provide your Personal Data to third parties save in accordance with this policy.
We undertake to take reasonable steps, including the implementation of security policies, rules and technical measures, necessary to protect the Personal Data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.
Although we will do our best to protect your data, transmission of data over the internet is not completely secure. We cannot guarantee the security of data transmitted to our site, and any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try and prevent unauthorised access.
YOUR RIGHTS
You may ask us whether we are storing personal information about you by emailing us and if you wish we will provide you with a copy of the Personal Data we hold about you by email. For your protection we may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if your identity is not established to our satisfaction.
While we hold your Personal Data, we may contact you for the purposes of ensuring your Personal Data is up to date. We encourage you to provide full Personal Data and you may at any time inform us of any incorrect or out of date details so that we can provide the best possible service.
We reserve the right to make changes to this Privacy Policy at any time. Changes will be set out here so that you always know how we will use the Personal Data that you give us, and to whom we might disclose it.
If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data, please contact us
THE DIFFERENT WAYS WE COLLECT YOUR DATA
PERSONAL DETAIL
When you register with us, you give us details such as your name and delivery information. This is to make your shopping experience quicker and easier when it comes to checking out.
We ask for your contact details to alert you via email for the following actions
TRANSACTIONAL
ORDER CONFIRMATION
ORDER DISPATCH
ORDER TRACKING (WHERE APPLICABLE)
Whenever you use a website, app or any other service online, certain information gets logged automatically. This data is useful in optimising your experience. We collect
Web logs – this is used for server administration.
Cookies – Cookie Policy
Browsing Information
Transaction processing requires us to capture billing and delivery information for us to carry out our service.
Invoice information stored for accounting purposed
Delivery information stored for delivery
Where applicable, an order tracking number will be generated in conjunction with third-party carriers to fulfil the service.
Payment information such as credit/debit card is captures by the payment provider (PayPal). We never hold your payment details.
Information you choose to give us
Should you opt in, we collect your email address for email marketing.
The information we collect from you is used to improve the service and your experience with us. We have a legitimate interest in using your information in these ways as they improve the service for the end user. Below are the ways we use your information.
BETTER CUSTOMER SERVICE
We may send you service or support messages, updates, security alerts and account notifications
Collect browsing information so we can tailor our communication to you, should you be opted into our email marketing.
Use browsing data to better target our advertising across Google and Facebook
PERSONAL DATA
You can modify your personal data (First name, Last name, Address) in the My Account section of the website. Having an account with us is not compulsory so if you choose to not have this data stored with us, then you can simply not make an account with us.
If you no longer want your information to be held by us, you can request that we erase your information and close your account. Please note that if you choose to do so:
We may retain some information for legitimate business interests, such as fraud detection.
We may retain some payment information for as legal obligations, such as tax, legal reporting and auditing obligations.
Please email the Data Protection Officer at [email protected] to begin the process of erasing your data.
HOW AND WHEN WE SHARE INFORMATION
It is necessary to share and transfer data, both internally and externally. Below are the ways in which we do this:
PAYPAL
When you purchase from us, we share information with PayPal which is necessary for you to make your purchase.
GOOGLE ANALYTICS
We have legitimate interest in analysing our websites performance (such as number of visitors and transactions within a given day) to improve our service.
OPERATIONAL SOFTWARE
For us to function as a service, information needs to be transferred internally. For example, if an there is a purchase on our website, the details of this purchase are sent to our warehouse, so the order can be completed.
We may use some of your information to create lookalike audiences on Facebook, to prospect for more customers who might like our service
We hold your information only so long as we need it to provide our service to you. We will hold your transactional information for up to 5 years for tax/auditing.
YOUR OPTIONS
Under the new policy, you have options about your information which are listed below. You will need to contact us to have some of this processed.
Access the information we hold about you. This will be completed 30 days of you asking for it – in some cases there is an administrative fee attached to the processing of information.
Object to us processing your information. To receive any marketing materials to us, you will need to OPT-IN however if you are opted in and no longer want to be, you can use the unsubscribe button at the bottom of the email. If you are having any problems, please contact us.
Complain to a regulator. If you’re based in the EEA and think that we haven’t complied with the data protection laws, you have a right to lodge a complaint with the Data Protection Commissioner.
WEBSITE TERMS OF USE
These terms and conditions apply to your general use of this website and any e-mail correspondence between us and you. Your use of the website indicates your acceptance of these terms, which are issued by us If you do not agree with any of these terms and conditions, you do not have permission to continue using the website and should leave it immediately. The use of your data is governed by our Privacy Policy. Your purchase of products from this website is governed by our Sale Terms.
YOUR USE OF THIS WEBSITE
You must not use this website inappropriately or in contravention of any laws. You agree not to distribute, upload or publish any material or files that might: be considered defamatory, inaccurate, threatening, offensive, indecent or calculated to incite hatred; constitute a breach of confidence, infringe copyright or any other intellectual property right, privacy or any other right of a third party; or contain viruses or other harmful features, programs or devices.
You are responsible for the accuracy of any information you submit to the website.
Any information you provide to us is in accordance with the terms of our Privacy Policy.
PASSWORDS
You agree to keep any password used on this website confidential. You agree that we will not be responsible for any activity on this site resulting from a third-party gaining access to your password.
INTELLECTUAL PROPERTY
All web site design, text, photography, graphics and their selection and arrangement, unless otherwise indicated, are Copyright © Happy Hedgehog Foods all rights reserved.
Trademarks used on this web site are the property of their respective owners. These trademarks are protected by law and you may not use these trademarks.
You are not permitted to use any of our copyrighted material or trademarks in any way. If you do so without our written consent, we will have a right of action against you in law for copyright and/or trade mark infringement and you must remove such material with immediate effect.
You are not permitted to modify the content of this website in any way.
ALTERATIONS
We may alter this site and these terms, conditions and disclaimers at any time.
DISCLAIMER
We do not make any representation or give any warranty or other assurance (and all such warranties, terms and representations that might otherwise apply by operation of law, practice or otherwise are hereby excluded to the fullest extent permitted) as to: the operation, quality, timeliness, reliability, usefulness or functionality of this website or any information on this website; the availability of this website. Access to this Website may be interrupted, restricted or delayed for any reason and at any time (for example, to enable changes to be made); the compatibility or performance of this website with (or its effect on) your computer equipment; this website being free from errors, defects, viruses or other harmful features, programs or devices; the accuracy, completeness, suitability, timeliness or fitness for any particular purpose of any content on this website or accessed through a link on this website.
LIMITATION OF LIABILITY
We are not liable for and disclaim to the fullest extent permissible under any applicable law all liability and responsibility in connection with the use, inability to use or the results of use of this website for any amount or kind of loss, damage, expenses, costs or liability that you or any third party may suffer, including without limitation any direct, indirect, punitive, special or consequential loss or damage or any loss of income, profits, anticipated savings, goodwill or data whether arising in tort, contract, operation of law or otherwise. This limitation does not apply to your purchase of products via this website, which is governed by our Sale Terms.
If any of these terms and conditions would otherwise be held invalid, the invalid term or condition shall be interpreted as applicable only to the extent permitted without being invalid and the remainder of the terms and conditions shall not be affected.
GOVERNING LAW
These terms and this disclaimer and any claim based on use of information from this web site shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.